Fundraising Complaints Policy
Safe Child Thailand is a fundraising charity registered in England, Wales and Ireland. We aim to be transparent, respectful, effective and ambitious. But without your support we couldn’t work to protect the rights of thousands of children across Thailand. As such, we welcome your comments, suggestions - and even your complaints!
In accordance with our Fundraising Promise, we are transparent and honest with our donors, those who support us, our partners in Thailand and our service users.
Our fundraisers and fundraising consultants are required by contract to work to the Code of Fundraising Practice published by the Fundraising Regulator.
Our Data Protection Policy is available online. We now operate opt-in communication consent for all new donors. We do not share your details with other organisations for their own use. If you’d like to update your communication preferences, you can contact us at any time by email at firstname.lastname@example.org or by calling + 44 (0) 207 602 6203.
If you feel that we have failed to reach these standards in our fundraising, or we have failed to meet your expectation, you may wish to make a complaint by writing to:
Safe Child Thailand,
72 Venn Street,
Alternatively please contact us by telephone on +44 (0) 20 7602 6203 or by e-mail.
Our policy is to deal with complaints promptly, fairly and transparently.
Your complaint will be investigated by the Chief Executive. You will receive an acknowledgement of your complaint within 14 days and our full response within thirty days of our receipt of your complaint.
If you are dissatisfied with the Chief Executive's response you may take your complaint to the Fundraising Regulator within two months of receiving his letter. They will do their best to help us resolve the issue. There are full details of how to raise your concerns with the Fundraising Regulator at their website.